I listened as the corporate office offered me a $4,500 “goodwill credit” for an $11,400 tractor repair their own authorized mechanic caused.
“Mr. War,” he said, his voice tight. “My name is David Castille. I’m the regional director for John Deere’s Missouri and Southern Illinois territory.” I looked at him. I noted the company jacket, the file in his hand, and the tension in his shoulders. “I know who you are,” I said quietly. David blinked, completely…
